You Can Create An Account Right Here: https://www.strongarmstore.com/account/register
No. Simply Check Out As a Guest in the Shopping Cart.
We Accept Visa, Master Card, American Express, Discover, Paypal, and Google Pay & Company Checks.
Here is Tracking for: FEDEX https://www.fedex.com/en-us/tracking.html FREIGHT: Please Call 1-800-678-1900
Except as otherwise described below, if you are not satisfied for any reason products may be returned within 30 days of shipment for a full credit or exchange (provided the product is undamaged). Return documentation should clearly specify credit or exchange. From time to time, due to market conditions, certain products may be non-refundable. If you order a non-refundable product, we will contact you prior to fulfilling your order, advise you of the refund restrictions and offer you the option to cancel your order. Returned items must be in the original packaging. All returns must include a return authorization (RA) number that can be obtained by contacting Strong Arm Customer Service Department at 1-800-678-1900. Our customer service hours are Monday through Friday from 9 a.m. to 5 p.m. (CST) Include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase. Returns received at Zoro without a RA number may be assessed a 15% restocking (processing) fee that will be deducted from any credit due.
Exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate or other acceptable proof of your exempt status for the state where the items will be shipped. The documentation submitted should include name of the organization that purchased the items. How to submit this information: First, place your order through our website or with one of our customer service agents. After you’ve received your shipment confirmation, please submit the necessary information by email: Our email is email@example.com In either case, please include the following: Your order number E‑mail address Acceptable proof of your exempt status (as outlined above) The name of the organization that purchased the items Mark your Email “Attn: Strong Arm - Tax Exempt” or your email “Tax Exemption Request” *You will need to contact us after placing each order to ensure you are refunded the tax on your purchase.
All Shipping Estimates Are Marked Clearly on the Top of the Product Pages. They are Also Repeated in the Description of the Product. Some Stocked Products Ship Within 1 Business Day. However Other Specialty or Custom Products Can Take Up to 2 Weeks. If You have Any Questions Please Refer to the Original Product Page, or Call Us at 1-800-678-1900.
We Do Accept Net 30 Payments After Credit Verification. This Can sometimes take up to 7 Business Days. If this is a First Order with Strong Arm We Do Not Accept Credit for Any Amount less than $1000. Before the Second Order is Usually the Best Time to Contact Us to Set Up a Net 30 Account.
Shipping Shipping charges are calculated based on actual weight, distance traveled and the type of shipping service you specify (ground, next day, second day, or freight). All shipments are F.O.B. at the shipping point. Shipping method is determined by the size and weight of each item that is shipped. Items of differing size and weight may ship independently, by different methods, even if ordered together in the shopping cart. Many items will be sent UPS. Items that are too large or too heavy will be sent by freight truck. There is a minimum $60 shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge. To view an estimate of shipping charges, use the Shipping Calculator featured in the Shopping Cart. Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Any extra charges incurred for additional services, such as customer's carrier or special handling by the carrier, must be paid by the consignee. Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid. Title and risk of loss pass to the customer upon tender of shipment to the carrier. In the event of LTL damages we follow the NMFC (National Motor Freight Classification) laws that are regulated by the Federal Government. Collect Shipments - We will gladly ship via your specified carrier however; we will not ship with certain carriers due to poor experience. Delivery Times Most products have the Pre-shipping Time on the Product Page not Delivery Time. You can view estimated delivery dates for individual products by viewing the type of shipping in the shopping cart. Freight shipments usually take from 3-7 Business Days. By calculating an estimated delivery date, you can easily determine what shipping method will best ensure your package gets to the desired location in time. Due to the size of some products, ground shipping may be the only shipping method available. Pre-Ship Processing Time – This is listed on the product page of most items. is the time it takes from when you submit your order to when the product leaves the Distribution Center. This time is needed for products that are shipped to you directly from our manufacturers. The manufacturers need this time to fulfill your order and, in some cases, customs build the product. Shipping Time is measured from when your order leaves the Distribution Center to when it arrives at its destination. Transit Time: FEDEX or UPS Ground: 3 - 7 Business Days FEDEX or UPS Second Day: 2 Business Days FEDEX or UPS Next Day Air: 1 Business Day Freight Truck: 3-7 Business Days FedEx or UPS Shipments Many of our products are delivered via UPS or FedEx and may not require a signature upon delivery. Tracking of shipments by UPS or FedEx can be done through the respected websites, www.UPS.com or www.FedEx.com. In the event you have not received a tracking number via e-mail, you may track your order by the order number in most cases. If you are still unable to track your order, please email us for further assistance with tracking your package. Please inspect the box and contents to ensure there is no damage done due to delivery of the package. In the event there is damage, please contact us immediately or on the next business day so we can help you in the replacement of your order and file the claim with the shipper. Failure to do so may result in us not being able to replace the damaged item. We may require photos of the damaged item. In many cases, the shipper (UPS or FedEx) may want to inspect or pick up the damaged item. We ask you to keep the item for 10 to 14 business days before disposal of the damaged item should the shipper choose to inspect or pick up the item on site.
Most Products Have Varying Warranties Direct from the Manufacturer for at least 1 year. Some Products go up to 10 years. Please check the product page or contact one of our Inside Sales Reps for Any Questions.