Shipping & Returns


Shipping charges are calculated based on actual weight, distance traveled and the type of shipping service you specify (ground, next day, second day, or freight).

All shipments are F.O.B. at the shipping point. Shipping method is determined by the size and weight of each item that is shipped. Items of differing size and weight may ship independently, by different methods, even if ordered together in the shopping cart. Many items will be sent UPS.

Items that are too large or too heavy will be sent by freight truck. There is a minimum $60 shipping fee for truck deliveries. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge.

To view an estimate of shipping charges, use the Shipping Calculator featured in the Shopping Cart.

Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Any extra charges incurred for additional services, such as customer's carrier or special handling by the carrier, must be paid by the consignee. Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid. Title and risk of loss pass to the customer upon tender of shipment to the carrier. In the event of LTL damages we follow the NMFC (National Motor Freight Classification) laws that are regulated by the Federal Government.

Collect Shipments - We will gladly ship via your specified carrier however; we will not ship with certain carriers due to poor experience.

Delivery Times

Most products have the Pre-shipping Time on the Product Page not Delivery Time. You can view estimated delivery dates for individual products by viewing the type of shipping in the shopping cart. Freight shipments usually take from 3-7 Business Days. By calculating an estimated delivery date, you can easily determine what shipping method will best ensure your package gets to the desired location in time. Due to the size of some products, ground shipping may be the only shipping method available.

Pre-Ship Processing Time – This is listed on the product page of most items. is the time it takes from when you submit your order to when the product leaves the Distribution Center. This time is needed for products that are shipped to you directly from our manufacturers. The manufacturers need this time to fulfill your order and, in some cases, customs build the product.

Shipping Time is measured from when your order leaves the Distribution Center to when it arrives at its destination.

 Transit Time:

FEDEX or UPS Ground: 3 - 7 Business Days

FEDEX or UPS Second Day: 2 Business Days

FEDEX or UPS Next Day Air: 1 Business Day

Freight Truck: 3-7 Business Days


FedEx or UPS Shipments

Many of our products are delivered via UPS or FedEx and may not require a signature upon delivery. Tracking of shipments by UPS or FedEx can be done through the respected websites, or In the event you have not received a tracking number via e-mail, you may track your order by the order number in most cases. If you are still unable to track your order, please email us for further assistance with tracking your package.

Please inspect the box and contents to ensure there is no damage done due to delivery of the package. In the event there is damage, please contact us immediately or on the next business day so we can help you in the replacement of your order and file the claim with the shipper. Failure to do so may result in us not being able to replace the damaged item. We may require photos of the damaged item. In many cases, the shipper (UPS or FedEx) may want to inspect or pick up the damaged item. We ask you to keep the item for 10 to 14 business days before disposal of the damaged item should the shipper choose to inspect or pick up the item on site.

Our primary goal is to have your purchase arrive as quickly as possible and in excellent working condition. Should the order ship before the cancellation process has been completed, any restock fees, as well as outbound and return shipping charges will apply to the items. We understand that some products have free shipping; however, there is a charge to ship the item to you. This charge will be passed along to you. Cancellation of Same Day or Next Day shipping items must be made within 2 business hours of your order. Request to cancel or change all other orders must be made within 24 hours. Please note requests for cancellations cannot be guaranteed. Thank you for your consideration in these matters.

Order Updates:
We will email you updates regarding the status of your order including when your item ships.
Order Status:

• Your order status will be emailed to you when the order was received with an estimated shipping time.

• You will receive a second email when the order has shipped from the warehouse.

• If you are not receiving any emails first check your junk mail box, and if you still do not have a confirmation then please contact us.


Phone: 1-800-678-1900


Tracking Order

Please Note:

- Tracking is available only after the order has shipped.

- Packages shipped through freight may not have accessible tracking information for up to 48 hours after you receive the tracking number.

- Some items require special shipping arrangements and may be unable to track.

Returns and Warranties

If you are not satisfied with a product, contact us within 30 days of receipt. Refunds are only available on select items. If the item is applicable for a refund the item will be arranged excluding freight charges upon inspection of the item(s). Custom-cut, custom built or special items such as matting, slings, cranes, hoists, prefab offices, buildings, mezzanines, assembled lockers and regularly stocked items such as generators, pressure washers, forklifts and other items are excluded. Returned merchandise must be shipped in the original packaging, freight prepaid, unused, and in resalable condition and are subject to 25% restocking fee. BEFORE returning product, call (800)-678-1900 for a Return Merchandise Authorization. Strong Arm inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items.

Return Merchandise Authorization (RMA) All returns require an RMA number which must be arranged in advance at (800)-678-1900. Please have the following

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